Nicholas ONG
Customer Service Manager & Network Professional
- Location
- Singapore
- Industry
- Telecommunications
As a LinkedIn member, you'll join 150 million other professionals who are sharing connections, ideas, and opportunities. And it's free! You'll also be able to:
- See who you and Nicholas ONG know in common
- Get introduced to Nicholas ONG
- Contact Nicholas ONG directly
Nicholas ONG's Overview
- Current
-
- Service Manager at SingTel
- Past
-
- Account Support Executive (Sales/Technical) at Reliance Globalcom
- Account Support Executive at Vanco
- NMC Engineer at Vanco Asia Pacific
- Signal Operator at Singapore Armed Forces
- Education
-
- Nanyang Technological University
- Ngee Ann Polytechnic
- Catholic High School
- Recommendations
-
5 people have recommended Nicholas
- Connections
-
476 connections
Nicholas ONG's Summary
Nicholas is currently a Service Manager for Tier 1 customers of his company. His role is to manage the customers services and drive consistent excellent service level performance and operation processes within the organization, hence improve customers' satisfaction and organization processes as a whole.
He has spent 4 years in the managed service industry servicing in various areas - Service Design, Service Transition, Service Operations and Continual Service Improvement. He is comfortable managing internal teams, customers and vendors on technical, commercial as well as project management issues on a regional wide basis. His strength is on providing value added solutions to end customers.
His current learning focus is on network systems - network infrastructure, system infrastructure and cloud computing. His current career objective is to work as both a technical expert and a point of people empowerment within his organization.
Specialties
Network infrastructure Management, Project Management (WBS and Cost Est.), Sales support, Supplier negotiation, MS Office Suite incl. Visio, MCSA, CCNP (In progress)
Nicholas ONG's Experience
Service Manager
SingTel
Public Company; 10,001+ employees; Telecommunications industry
July 2011 – Present (11 months) Singapore
As a service manager, I manage the services of a couple of the company's Platinum Accounts. Acting as a customer champion within the organisation, my role is to drive consistent excellent service level performance and operation processes. Hence improve customers' satisfaction and organization processes as a whole.
Below is a brief descriptions of my responsibilities
- Manage customer expectations with operation processes & contractual service levels.
- Review customer networks to improve performance & resiliency.
- Drive process improvements to improve customer experience, at the same time to maximize cost effectiveness & in an efficient manner.
- Communicating customers concerns with internal teams.
- Conduct customer service meetings to review network performance & track that commitments to customers are delivered in a timely manner
- Prepare service reports for availability, performance & to identify chronic issues.
- Escalation point for customers to issue resolution relating to customers’ telecommunications services. (including but not limited to DWDM, IPLC, SDH, MPLS, ISDN, IP Services)
Account Support Executive (Sales/Technical)
Reliance Globalcom
April 2008 – July 2011 (3 years 4 months)
Nicholas ONG's Organizations
-
AIESEC Alumni Singapore
Honorary General Secretary- November 2011 to Present
-
Bishan Toastmasters
Vice-President (Membership)- July 2010 to June 2011
- conduct membership building activities
- assuring a strong membership base by satisfying the needs of members
- engaging prospective members in realizing the benefits of the Toastmasters experience and to commit to join -
Bishan Toastmasters
Vice President (Education)- July 2011 to Present
Responsible for providing and maintaining the positive environment and the programs through which members can learn and grow.
Nicholas ONG's Skills & Expertise
Nicholas ONG's Languages
-
English
(Native or bilingual proficiency) -
Chinese
(Native or bilingual proficiency) -
Cantonese
(Elementary proficiency) -
Hokkien
(Elementary proficiency)
Nicholas ONG's Certifications
-
ITILv3 Foundation
- Information Systems Examinations Board (British Computer Society)
- License 990287723
- July 2009
-
Cisco Certified Network Associate (CCNA)
- Cisco Systems
- License CSCO10332797
- April 2006 to April 2009
-
MCTS - Windows 7 (Configuration)
- Microsoft
- December 2009
-
Cisco Certified Entry Network Technician (CCENT)
- Cisco Systems
- License CSCO1033279
- November 2010 to November 2013
-
National Infocomm Competency Framework - Competencies Certified - Project Integration / Project Scope / Project Schedule / Project Cost / Project Risk / Project Procurement / Project Team / Project Communications
- Singapore Workforce Development Agency
- September 2010
-
Microsoft Certified Professional - Windows XP / Server 2003 / Server 2003 Network Infrastructure / Security in Sever 2003 Infrastructure
- Microsoft
- October 2011
-
Microsoft Certified System Administrator (MCSA)
- Microsoft
- License D516-4674
- October 2011
Nicholas ONG's Education
Nanyang Technological University
2003 – 2007
Ngee Ann Polytechnic
1998 – 2001
Catholic High School
1987 – 1997
Nicholas ONG's Additional Information
- Groups and Associations:
-
AIESEC, ToastMasters
-
Contact Nicholas for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
View Nicholas ONG’s full profile to...
- See who you and Nicholas ONG know in common
- Get introduced to Nicholas ONG
- Contact Nicholas ONG directly
Not the Nicholas ONG you were looking for? View more »
